Last updated: October 2, 2026
This Returns & Refund Policy applies to purchases made through www.hartleybags.com (the “Site”), operated by Minish LLC, a limited liability company organized under the laws of the United States (State of New Mexico), operating under the brand name Hartley.
By placing an order on the Site, you agree to the terms of this Returns & Refund Policy.
For customers in the United States, Canada, the United Kingdom, Australia and Switzerland, we accept voluntary returns, including change-of-mind returns, within 30 days from the date your order is delivered. To be eligible for a voluntary return, items must meet all of the following conditions:
We reserve the right to refuse returns that do not comply with these conditions. Non-compliant items may be returned to the sender at the customer’s expense. These eligibility conditions apply to voluntary returns, including change-of-mind returns. They do not limit any statutory rights or remedies available under applicable consumer law, including the Australian Consumer Law.
For customers in Australia, this policy operates in addition to your rights under the Australian Consumer Law (“ACL”). Nothing in this Returns & Refund Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the ACL.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The 30-day return period stated in this policy applies to our voluntary change-of-mind return policy. It does not limit any rights you may have under the Australian Consumer Law in relation to faulty, defective, unsafe, misdescribed, or otherwise non-compliant goods.
For customers in the United Kingdom, nothing in this policy affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015, including your right to cancel within 14 days of delivery and to receive a refund of the original standard delivery charge.
The following items are not eligible for return or refund:
Voluntary returns submitted outside the 30-day return window
These exclusions apply to voluntary returns only and do not exclude any rights or remedies available for faulty, defective, misdescribed, unsafe, or otherwise non-compliant goods under applicable consumer law.
To request a return, please contact our customer support team at support@hartleybags.com within 30 days of receiving your order.
Your request must include:
Returns must be approved before items are sent back. Unauthorized returns may not be accepted.
Return instructions will be provided after your request is approved.
For returns due to a change of mind, personal preference, or another reason unrelated to a product defect or failure to comply with applicable consumer guarantees, the original shipping charges paid at checkout for a delivered order are non-refundable, and return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.
If a product is confirmed to be defective, damaged, incorrect, misdescribed, or otherwise fails to comply with applicable consumer guarantees, Hartley will cover or reimburse reasonable return shipping costs and refund any applicable original shipping charges where required by law.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
If you receive an item that is damaged, defective, incorrect, or does not match its description, please contact us as soon as reasonably possible after discovering the issue.
For transit-related damage, we recommend contacting us within 7 days of delivery where possible so that we can investigate promptly. This recommended notification period does not limit any rights you may have under applicable consumer protection laws, including the Australian Consumer Law.
Your request should include your order number and clear photos showing the issue where reasonably possible.
Once the issue has been assessed, we will provide the remedy required under applicable law. Depending on the circumstances, this may include a repair, replacement, refund, or other appropriate remedy.
For Australian customers, where a product has a major failure, you may be entitled to choose between a refund and replacement in accordance with the Australian Consumer Law.
This section does not affect your rights under our 1-Year Limited Warranty.
Refunds are issued in accordance with this policy and applicable consumer protection standards.
Refunds cover the returned product price and any applicable amounts required by law. Once an order has been delivered, original shipping charges paid at checkout are non-refundable, including for returns due to a change of mind or personal preference, unless otherwise required by applicable law.
If the return is due to a defective, damaged, or incorrect item, the original shipping charges paid at checkout will also be refunded.
Once your return is received and approved, your refund will be processed within 6 business days. You’ll be notified by email once your refund has been approved or declined. If approved, the amount will be returned to your original payment method.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
We aim to process all refunds promptly and fairly.
We do not charge any restocking fees on returned products. Our goal is to make the return process as simple and transparent as possible.
We offer exchanges for eligible items within 30 days of delivery. To request an exchange, please contact us at support@hartleybags.com with your order number and the item you’d like to exchange. Items must be unused, unworn, and in original condition to qualify.
If you have not received your refund after confirmation, please:
If the issue persists, contact us at support@hartleybags.com.
We reserve the right to update or modify this Returns & Refund Policy at any time. Changes will be effective immediately upon posting on the Site.
For any questions regarding returns or refunds, please contact us:
Minish LLC, Operating as Hartley
1209 Mountain Rd Pl NE
Albuquerque, NM 87110
United States
Operating Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. (GMT-7)
Email: support@hartleybags.com
Website: www.hartleybags.com