Contact

Customer Support

For all inquiries, please contact our customer support team by email:

Email: support@hartleybags.com

Phone number: +15054415428

Our team is available to assist you and will respond within 24–48 business hours, Monday through Friday, excluding public holidays.

To help us respond as efficiently as possible, please include the following information in your message:

• Your order number (if applicable)
• The email address used at checkout
• A clear description of your request
• Photos, if your inquiry concerns a damaged item or a product issue

---

Order & Shipping Questions

If you are contacting us regarding an order, shipping status, or delivery issue, please include:

• Your tracking number (if available)
• Your shipping address exactly as entered at checkout

This information allows us to review your request more quickly and accurately.

---

Returns & Warranty Requests

For return requests or to report a manufacturing defect covered by our 90-Day Limited Warranty, please contact us by email with:

• Your order number
• A brief explanation of the issue
• Photos of the product, if requested

Our team will review your request and provide next steps in accordance with our Returns & Warranty policies.

---

Important Note

Please ensure that all contact details provided are accurate. Incomplete or incorrect information may delay our response.

We appreciate your patience and thank you for choosing Hartley.