We begin preparing orders shortly after payment is confirmed.

If you need to cancel or modify your order, please contact us as soon as possible at support@hartleybags.com with your order number.

Once an order has been processed or shipped, changes or cancellations may no longer be possible. However, we will always do our best to assist when possible.

Your order number is included in your order confirmation email.

If you can’t find it, contact us at support@hartleybags.com with the name and email used at checkout, and we’ll locate it for you.

Order confirmation emails are sent automatically after checkout.

If you don’t see it, please check your spam or junk folder.

If you still haven’t received it within 48 hours, contact us at support@hartleybags.com with the name and email used at checkout.

Contact us immediately at support@hartleybags.com.

If your order hasn’t shipped yet, we may be able to update the address.

If the package ships to an incorrect or incomplete address provided at checkout, we cannot guarantee recovery or replacement. Please double-check your address before placing your order.

We currently ship to addresses within the United States.

Here’s our typical timeline (business days):

• Order preparation: 2–3 business days
• Dispatch: within 3–5 business days after preparation
• Estimated delivery: 9–12 business days
  

Delivery times are estimates and may vary due to carrier operations, peak periods, weather conditions, or other external factors.

Yes. Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details.

Tracking information may take up to 48 hours to update.

Yes. If your order includes multiple items, they may be shipped separately depending on availability and fulfillment locations.

You will receive tracking information for each package.

First, check around your delivery location, with neighbors, or building management.

Then contact the carrier directly using your tracking number.

If a package is marked as delivered by the carrier, it is generally considered delivered. We are not responsible for loss or theft after confirmed delivery.

We accept returns within 30 days of delivery.

Here’s our typical timeline (business days):

• Order preparation: 2–3 business days
• Dispatch: within 3–5 business days after preparation
• Estimated delivery: 9–12 business days
  

Delivery times are estimates and may vary due to carrier operations, peak periods, weather conditions, or other external factors.

Email support@hartleybags.com with your order number and reason for return.

Return instructions will be provided after approval.

Yes, we do offer exchanges.

If you would like to exchange an item, please contact support@hartleybags.com with your order number and the item you would like to exchange it for.

All exchange requests are subject to product availability and eligibility conditions.

If an exchange is not possible, we may offer an alternative solution, such as a return and refund.

Once your return is received and approved, refunds are issued to the original payment method within 3 to 8 business days.

Please note that additional processing time may be required by your bank or payment provider before the funds appear on your account.

To be eligible for a return, items must be:

• Unused and in original condition
• Returned with original packaging
• Free of wear, damage, or alteration
  

Returns that do not meet these conditions may be refused.

Yes. Eligible products include a 90-Day Limited Warranty covering manufacturing defects under normal use.

Covered defects may include:

• Hardware failure (such as zipper malfunction) under normal use
• Stitching defects
• Structural defects appearing during normal handling

The warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, accidents, or improper care
• Cosmetic changes from regular use (scratches, patina, etc.)
• Damage caused by third-party repairs or modifications

Email support@hartleybags.com with:

• Your order number
• A clear description of the issue
• Photos showing the defect
  

If verified, we will offer an appropriate solution (repair, replacement, or refund), depending on availability and the situation.

Yes. Contact support@hartleybags.com with your intended use (work, commute, travel), size preferences, and laptop size if applicable, and we’ll recommend the best option.

Email: support@hartleybags.com

We respond within 24–48 business hours, Monday through Friday, excluding public holidays.

You can review our policies at any time on our website, including:

• Privacy Policy
• Terms of Service
• Shipping Policy
• Returns & Refund Policy
• 90-Day Limited Warranty
• Accessibility Statement

We accept secure payments through trusted providers, including PayPal and major credit or debit cards processed via Stripe.

Yes. All payments are processed through PCI-compliant payment providers.

Hartley does not store full payment card details.

In many cases, PayPal allows checkout using a debit or credit card without creating an account, depending on PayPal’s current options at checkout.

Payment declines can occur for various reasons, such as bank security checks, insufficient funds, or billing information mismatches.

You may try:

• Re-entering your billing details
• Using another card or PayPal
• Contacting your bank for authorization
  

For assistance, contact support@hartleybags.com.

Your payment is captured at checkout once the order is placed and confirmed.