Free shipping $100+
Free shipping $100+
Answers about orders, shipping, returns and our bags. Can't find yours? We are one message away.
We start preparing orders shortly after payment. Write to us as soon as possible at support@hartleybags.com with your order number.
Changes and cancellations are possible until your order ships. After that, you can still return it within 30 days of delivery.
It is in your order confirmation email, starting with #. Can't find it? Send us the name and email used at checkout and we will locate it.
Confirmation emails are sent automatically right after checkout, so check your spam or promotions folder first. Still nothing after a few hours? Contact us at support@hartleybags.com with the name and email used at checkout.
Contact us immediately at support@hartleybags.com. If your order has not shipped yet, we can update the address.
Once a parcel has shipped to an incorrect or incomplete address provided at checkout, we cannot guarantee it can be recovered, so please double check your address before ordering.
No. You can check out as a guest. An account simply lets you see your past orders in one place.
We ship to the United States, Canada, the United Kingdom, Australia and Switzerland. Available shipping options and costs are shown at checkout.
Most orders arrive within 5 to 10 business days:
These are estimates and can vary during peak periods or because of carrier delays.
Shipping is free on orders over $100 in the United States. Free shipping thresholds for other countries are shown in the bar at the top of the site and at checkout.
You receive a shipping email with your tracking link as soon as your order ships. You can also follow it anytime on our Track Order page with your order number and email.
Tracking can take up to 48 hours to show its first update.
Check around your delivery spot, with neighbors or your building management, then contact the carrier with your tracking number. If it is still missing, write to support@hartleybags.com with your order number and we will help you with the next steps.
For orders shipped outside the United States, import duties or taxes may apply depending on local rules. When they do, they are set by your local customs and collected by the carrier at delivery.
You can return items within 30 days of delivery, as long as they are unused, in original condition and with their original packaging.
Email support@hartleybags.com with your order number and the item you want to return. We will send you the return instructions and address. Please don't send anything back before contacting us: our business address is not a return address.
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect. In that case, we take care of it.
Yes. Contact support@hartleybags.com with your order number and the item you would like instead. Exchanges depend on availability. If an exchange is not possible, we will offer a return and refund.
Once your return is received and inspected, the refund is issued to your original payment method within 6 business days. Your bank may need a few extra days to show it.
Original shipping costs are not refunded unless the item was damaged, defective or incorrect.
Yes. Every Hartley product comes with a 1-year limited warranty covering manufacturing defects under normal use.
It covers defects such as:
It does not cover normal wear, accidents, misuse, the natural patina of leather or repairs made by a third party.
Email support@hartleybags.com with your order number, a short description of the issue and a few photos. Once verified, we will offer a repair, a replacement or a refund depending on the situation.
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay and Shop Pay.
Yes. Payments are processed through secure, PCI-compliant providers. Hartley never sees or stores your full card details.
Usually because of a bank security check, a billing address mismatch or a card limit. Try re-entering your details, using another card or PayPal, or contacting your bank. Still stuck? Write to support@hartleybags.com.
Your payment is taken at checkout, when your order is placed.
Check the dimensions and laptop size in each product description. As a guide, a 14 inch laptop fits most compact bags and a 15.6 or 16 inch laptop needs a bag listed for that size. Not sure? Write to support@hartleybags.com with your laptop model and we will tell you which bags fit.
Wipe it with a soft dry cloth, keep it away from prolonged rain and direct heat, and apply a leather conditioner a few times a year. Leather naturally darkens and develops a patina with use, which is part of its character.
We photograph our bags in natural light, but screens and natural leather vary, so small differences in shade are normal. If the color is not what you expected, you can return it within 30 days of delivery.
Use our contact form or email support@hartleybags.com. We reply within 24 to 48 business hours, Monday to Friday, 9am to 6pm (MT).
Of course. Tell us how you will use it (work, commute, travel), the size you like and your laptop size, and we will recommend a few options.
All our policies are linked in the footer: Shipping Policy, Returns & Refund Policy, 1-Year Limited Warranty, Privacy Policy and Terms of Service.
No question matches your search. Try another word, or ask us directly.
Our team replies within 24 to 48 business hours, Monday to Friday.
