Contact

Customer Support

For all inquiries, please contact our customer support team by email:

Email: support@hartleybags.com

Address:
Minish LLC, Operating as Hartley
1209 Mountain Rd Pl NE
Albuquerque, NM 87110
United States

Please note: this is our business mailing address only. It is not a return address, and no packages can be received or processed at this location. Please do not ship any items to this address.

We aim to respond to all inquiries within 24–48 hours, Monday through Friday, excluding public holidays.

To help us respond as efficiently as possible, please include the following information in your message:

• Your order number (if applicable)
• The email address used at checkout
• A clear description of your request
• Photos, if your inquiry concerns a damaged item or a product issue

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Order & Shipping Questions

If you are contacting us regarding an order, shipping status, or delivery issue, please include:

• Your tracking number (if available)
• Your shipping address exactly as entered at checkout

This information allows us to review your request more quickly and accurately.

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Returns & Warranty Requests

For return requests or to report a manufacturing defect covered by our 1-Year Limited Warranty, please contact us by email with:

• Your order number
• A brief explanation of the issue
• Photos of the product, if requested

Our team will review your request and provide next steps in accordance with our Returns & Warranty policies.

Please do not send any item back without first receiving return instructions from our team. Packages sent without prior authorization or to an incorrect address cannot be processed.

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Important Note

Please ensure that all contact details provided are accurate. Incomplete or incorrect information may delay our response.

We appreciate your patience and thank you for choosing Hartley.