Free shipping $100+
Free shipping $100+
Last updated: October 22, 2026
This Shipping Policy applies to all orders placed on www.hartleybags.com, operated by Minish LLC, doing business as Hartley.
Orders are typically prepared and processed within 2 to 4 business days after payment is confirmed.
Preparation times do not include weekends or public holidays and may vary during peak periods.
Once your order has been dispatched, shipping and transit typically take between 3 and 6 business days, depending on your location and carrier.
We currently ship to the United States, Canada, Australia, the United Kingdom, Singapore, Europe and Switzerland. Prices are displayed in your local currency.
Additional destinations may be made available in the future at our discretion.
Delivery times are provided as estimates only and may vary depending on destination, carrier, and external factors beyond our control.
Standard Shipping: Estimated delivery within 5 to 10 business days from the date the order is placed.
This timeframe includes order preparation, dispatch, and transit. All orders ship with tracking.
Protected Shipping (United States, Canada and Switzerland): Same carrier and delivery estimate as Standard Shipping, plus Hartley Package Protection (see section 10). Protected Shipping is optional and is offered at checkout.
This is an average estimate. We intentionally provide a broad range, as actual delivery times can vary depending on when your order is placed (for example, just before a weekend or public holiday), carrier volumes, customs processing for international orders, and other factors beyond our control. Some orders may arrive sooner.
While we make every effort to deliver orders within the estimated timeframe, delivery dates are not guaranteed.
If your order has not been delivered within 30 days from the date of purchase, please contact us at support@hartleybags.com.
Once non-delivery is confirmed, we will issue a full refund to the original payment method.
The Package Protection fee depends on your order subtotal and is shown at checkout before payment. When your order qualifies for free shipping, you only pay the protection fee. When your order is under the free shipping threshold, Protected Shipping = standard shipping fee + protection fee.
Package Protection is not offered for deliveries to Australia or the United Kingdom. In those countries, Hartley remains responsible for your order until it reaches you, as required by local consumer law, at no extra cost.
All shipping fees are clearly displayed at checkout before payment. No additional or hidden fees will be charged by Hartley after checkout.
Once your order has shipped, a tracking number will be sent to you by email.
Please allow up to 48 hours for tracking information to become active and update within the carrier’s system.
While we work with reliable carriers, Hartley is not responsible for delays caused by factors beyond our control, such as weather conditions, carrier disruptions, or logistical issues.
All delivery timelines are provided as estimates only and are not guaranteed.
Customers are responsible for providing accurate and complete shipping information at checkout.
Hartley is not responsible for lost, delayed, or undeliverable shipments resulting from an incorrect, incomplete, or invalid shipping address provided by the customer.
Orders returned due to address errors may be subject to additional shipping fees to reship the order.
Lost in transit. If your package is lost before it is delivered, we will replace it or refund you in full, whether or not you chose Package Protection. If your order has not been delivered within 30 days from the date of purchase, please contact us (see section 4).
Your shipping address. Please double-check your shipping address at checkout: we ship to the address you provide, and a package delivered there is considered delivered. Spotted a mistake? Email us as soon as possible and we'll update it free of charge until your order ships. Once it has shipped, we can't redirect it, and losses due to an incorrect address aren't covered, including by Package Protection.
Marked as delivered but missing. All Hartley orders ship with tracking and delivery confirmation, often including a photo of the package at the delivery address. When a carrier confirms that a package has been properly delivered to the shipping address provided at checkout, including through photographic proof of delivery where available, the order is considered delivered.
If you cannot find a package marked as delivered:
With Package Protection: missing packages are covered as described in section 10.
Without Package Protection: once the carrier confirms delivery to your shipping address, Hartley is not responsible for packages stolen after delivery, except where the law provides otherwise. We'll still help: contact us within 7 days of delivery and we'll review the delivery proof with the carrier. As part of this review, we may ask you to sign a Package Non-Receipt Declaration and, for orders of $100 or more (or the equivalent in your currency), to provide a police report. For full peace of mind, choose Protected Shipping at checkout.
Claims involving incorrect delivery, carrier errors or insufficient delivery confirmation are always reviewed individually.
Package Protection is an optional service offered by Hartley at checkout for deliveries to the United States, Canada and Switzerland. It is not an insurance policy: it is our own replacement guarantee for your order.
The fee is shown at checkout and charged once per order. It is non-refundable once your order has shipped, including if you return the item, like our shipping fees (see our Returns & Refund Policy). If your order is cancelled before it ships, or if we refund your entire order because it was never delivered, the protection fee is refunded too.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
If your order arrives damaged, please contact us as soon as possible and within a reasonable time after delivery, ideally within 7 days, so we can file a claim with the carrier if needed.
Please include clear photos of the damaged item and packaging so we can review the issue and determine an appropriate resolution.
If you chose Package Protection, see section 10 for a faster, free replacement.
We reserve the right to update or modify this Shipping Policy at any time.
Changes take effect immediately upon posting on this page.
If you have any questions regarding shipping, please contact us:
Minish LLC operating as Hartley
1209 Mountain Rd Pl NE, Albuquerque, NM 87110, United States
Email: support@hartleybags.com
Website: www.hartleybags.com
