Returns & Refund Policy

Last updated: March 23, 2026

This Returns & Refund Policy applies to purchases made through www.hartleybags.com (the “Site”), operated by Minish LLC, a limited liability company organized under the laws of the United States (State of New Mexico), operating under the brand name Hartley.

By placing an order on the Site, you agree to the terms of this Returns & Refund Policy.

1. Return Eligibility

We accept returns within 30 days from the date your order is delivered. To be eligible for a return, items must meet all of the following conditions:

Unused, unworn, and in original condition
Free from signs of wear, damage, or alteration
Returned with original packaging, accessories, and tags (if applicable)

We reserve the right to refuse returns that do not comply with these conditions. Non-compliant items may be returned to the sender at the customer’s expense.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as final sale
Gift cards
Items showing signs of use, wear, or damage not caused by Hartley
Returns submitted outside the 30-day return window

3. How to Initiate a Return

To request a return, please contact our customer support team at support@hartleybags.com within 30 days of receiving your order.

Your request must include:

Your order number
The item(s) you wish to return
A brief explanation of the reason for the return

Returns must be approved before items are sent back. Unauthorized returns may not be accepted.

4. Return Shipping

Return instructions will be provided after your request is approved.

Unless the return is due to a defective, damaged, or incorrect item, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Your request must include clear photos showing the issue. Once verified, we will offer an appropriate resolution, such as a replacement item or a refund to the original payment method.

This section does not affect your rights under our 90-Day Limited Warranty.

6. Refunds

Refunds are issued in accordance with this policy and applicable consumer protection standards.

Once your return is received, your refund will be processed within 6 days. You'll be notified by email as soon as your refund has been approved or declined. If approved, the amount will be returned to your original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

We aim to process all refunds promptly and fairly.

7. No restocking Fees

We do not charge any restocking fees on returned products. Our goal is to make the return process as simple and transparent as possible.

8. Exchanges

We offer exchanges for eligible items within 30 days of delivery. To request an exchange, please contact us at support@hartleybags.com with your order number and the item you'd like to exchange. Items must be unused, unworn, and in original condition to qualify.

9. Late or Missing Refunds

If you have not received your refund after confirmation, please:

Check with your bank or payment provider
Allow additional processing time before contacting us

If the issue persists, contact us at support@hartleybags.com .

10. Policy Updates

We reserve the right to update or modify this Returns & Refund Policy at any time. Changes will be effective immediately upon posting on the Site.

11. Contact Information

For any questions regarding returns or refunds, please contact us:

Minish LLC, Operating as Hartley
1209 Mountain Rd Pl NE
Albuquerque, NM 87110
United States

Operating Hours : Mon - Fri | 9am to 6pm (GMT-7)
Email: support@hartleybags.com
Website: www.hartleybags.com